Cancellation Policy

This policy explains how cancellations, plan changes, and refunds work across Savian Academy's demo bookings and paid subscriptions. It should be read alongside our Terms & Conditions.

Free demo classes can be cancelled or rescheduled at no cost from your parent portal, as long as you do so before the scheduled time. No payment is taken for a demo, so no refund process applies to it.

Each child has their own subscription (Basic, Standard, Premium, or Custom). You can cancel or downgrade a child's plan at any time from your parent portal.

Changes take effect from the start of your next billing cycle — we do not prorate mid-cycle. This means:

• If you cancel partway through a paid month, classes already included in that cycle remain available until it ends
• You will not be charged again once cancellation takes effect at the next cycle
• Downgrading works the same way — the new, lower plan starts next cycle, not immediately

Individual classes can be rescheduled from your portal with reasonable notice, subject to tutor availability. Repeated late cancellations or no-shows may count against your monthly class allowance — please contact us if you have a specific circumstance affecting attendance.

Because subscription changes apply from the next cycle rather than immediately, we do not offer automatic refunds for the remainder of a current billing period. Where there has been a billing error, a service outage significantly affecting your classes, or another exceptional circumstance, contact us and we will review it on a case-by-case basis.

Cancel or downgrade any time from the Plan section of your parent portal. If you're unable to access your account, contact us and we will process the change on your behalf.

Questions about a specific cancellation or charge: contact@savianacademy.com, or via our Contact page.